Question 1

What is Keepsake Crochet?

Accepted Answer

Keepsake Crochet creates handmade custom crochet pets and dolls from customer photos. Each listing is a sample style, and your final keepsake is made from the photos and details you upload.

Question 2

Are the listings ready-made products?

Accepted Answer

No. Listings are inspirational sample styles. Your crochet keepsake will be handmade from your own uploaded photos, so each order is personal and custom.

Question 3

How do I place an order?

Accepted Answer

Choose a category, open a sample listing, customize one piece, upload 3-5 reference photos, add it to cart, review your order, and continue with PayPal.

Question 4

How many photos do I need to upload?

Accepted Answer

Please upload 3-5 clear reference photos for each custom piece. Helpful angles include the front face, full body, side view, back or tail view, and close-ups of special markings.

Question 5

What file types can I upload?

Accepted Answer

JPG, PNG, and HEIC files are accepted. Each file should be no larger than 20MB.

Question 6

Do my photos need to be professional?

Accepted Answer

No. Clear, well-lit everyday photos are enough. Photos from different angles are more helpful than one perfect picture.

Question 7

How much does a custom crochet keepsake cost?

Accepted Answer

Pricing is based on size per custom crochet piece: 6 inch / 15 cm is $59, 10 inch / 25 cm is $79, and 12 inch / 30 cm is $99.

Question 8

Is the name tag free?

Accepted Answer

Yes. A simple name tag is free and optional for each custom piece.

Question 9

Is gift packaging included?

Accepted Answer

A standard gift box is free. A premium gift box can be selected on the cart page for +$5 per order.

Question 10

Do you offer bundle discounts?

Accepted Answer

Yes. Orders with 3 or more pieces receive 10% off and free shipping. Orders with 5 or more pieces receive 20% off and free shipping.

Question 11

How long does production take?

Accepted Answer

Processing time is about 1 week. Because each piece is handmade, timing may vary slightly depending on order details.

Question 12

How long does shipping take?

Accepted Answer

Shipping usually takes about 15 days. Delivery time may vary depending on destination country and carrier conditions.

Question 13

Will I see a preview before shipping?

Accepted Answer

Yes. You will receive a preview before shipping so you can see the finished handmade keepsake.

Question 14

Will the crochet look exactly like my photo?

Accepted Answer

Each crochet keepsake is a handmade interpretation inspired by your photos. We focus on meaningful details like colors, markings, pose, expression, and personality while keeping the soft crochet style. Because every piece is made by hand, small differences are part of its charm.

Question 15

Can I order more than one piece?

Accepted Answer

Yes. You can add multiple custom pieces to the same cart, even from different categories.

Question 16

How do couple and family dolls work?

Accepted Answer

Couple dolls usually include 2 crochet pieces. Family dolls can include multiple pieces depending on the number of people. Pricing is calculated per piece.

Question 17

Can I choose the material?

Accepted Answer

Material is not a buyer-selectable option. Each keepsake is made with soft cotton yarn or velvet yarn, selected to best match the style and details of the custom piece.

Question 18

How do I pay?

Accepted Answer

Payment is completed securely through PayPal Checkout.

Question 19

When is my order confirmed?

Accepted Answer

Your order is confirmed after PayPal payment is successfully captured. You will then see a thank-you page and receive an order confirmation email.

Question 20

Is my total calculated before PayPal?

Accepted Answer

Yes. Your cart total, discount, shipping, and gift box selection are reviewed before PayPal checkout.

Question 21

Can I cancel my order?

Accepted Answer

Cancellations are accepted before production begins. Because each item is custom handmade, cancellation may not be possible once production has started.

Question 22

Can I get a refund?

Accepted Answer

Because each keepsake is custom handmade from your photos, refunds are limited once production has started. If there is an issue, please contact support so we can review the situation.

Question 23

What if you need more photos from me?

Accepted Answer

If the uploaded photos are not clear enough, we may contact you and request additional photos before production continues.

Frequently Asked Questions

Ordering

Photos

Pricing

Production & Shipping

Custom Details

Payment

Returns & Cancellations

A quick photo tip

Still choosing your keepsake?